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How to Learn to Live with Change

As a manager, you are in a position to influence others. Take change, for example. The way you personally relate to change and cope with it will have a lasting impact on your employees. But before you can help others, you must be able to help yourself. When they see how effectively you cope with change, your staff, too, will see change for what it really is—an opportunity to lead a much fuller and productive life. Here’s what you must do to survive in an age of ongoing change…

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How to Provide Exceptional Customer Service

It has been said that service management is a total organisational approach that makes quality of service, as perceived by the customer, the number one driving force for the operation of any business. But so often managers pay only lip-service to customer service— they're too tied down with the day-to-day concerns of production, union negotiations, meetings, paperwork, budget, and personnel matters. What can you do to improve your organisation's service? Why not start with these basic ideas…

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Planning For The Holiday Season

Earlier this year, it was revealed that thousands of government employees had been receiving less holiday pay than their entitlement. So, you guessed it, a task force was set up to look at simplifying the system with change anticipated next year. In the meantime, we remind you, as always, about your obligations for the Holiday Season. Refer also to the 2018 tax change on Page 17 under From the IRD in Brief. 

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Take care when cancelling a contract ... getting it wrong can be costly!

A business owner entered into a long-term supply contract with a large New Zealand company. After two years, the business owner began losing money because the company’s charges became too high. Frustrated, the business owner sent a letter to the supplier company stating that he was switching to a cheaper provider and that the supply contract was cancelled. 

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No Compensation for Unjustifiably Dismissed Employees

In a case just come to light, a couple by the name of Daniel and Loretta Smith were successful in proving that their employer, Stuart Muir, had unjustifiably dismissed them due to relying on a defective 90- day trial clause and conducting an unfair process, but were awarded no damages pursuant to Section 124 of the Employment Relations Act 2000, due to “disgraceful and egregious conduct”.

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7 Ways to Get the Most from Team Offsite Meetings

You know the drill. You take the team on an away day to hash things out and smash through the stuff you can’t achieve while in the office. A lot of words are said. Not a lot is done. 

Here’s how to avoid wasting everyone’s time. An offsite is a smart way to see beyond the day-to-day tasks, unchain your team from their desks and open up their creativity. Such unrestrained creativity can be fun. But ultimately, unproductive. So how do you avoid the pitfalls of an offsite meeting while harnessing their awesomeness?

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