The art of having a difficult conversation is not something that necessarily fits within the Kiwi culture.
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Procrastination is one of the main reasons why we don't perform to our full potential. It is a comfortable human habit and, as such, is not easy to break.
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Most people prefer for things to continue in their same old predictable way. If change is to take place, such people will probably argue that it should happen at some point down the track—when their routines will not be affected. Such complacency needs to be transformed into a sense of urgency—or your organisation will stagnate and you won’t get the staff support you need to make change happen.
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We all talk about time, how it is our most precious resource. That it’s more important than money. Once it’s gone, we can never get it back. We ask ourselves where it goes, or marvel that it has just flown by.
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For new employees, those early days in your organisation can be more of a test of survival than a time of growth and development. Often new staff members are thrown into the workplace and expected to succeed with little support and it’s no wonder many of them become disillusioned.
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When an employee is accused of not meeting their employer’s expectations, it often results in a lots of stress and anxiety for the employee. It’s no surprise then that employees frequently seek advice about their rights and options when this occurs. It can be very difficult to know what to do, and having good support may take some of the pressure off.
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1. Understand what the problem raised is.
2. Check the existing employment agreement, and other policies or rules about the parties’ rights and obligations towards each other.
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As a manager, you'll often have to persuade people to believe in your views and to accept your ideas. If you're good at selling your ideas to employees and colleagues, then you'll go further, faster, in your career. Unfortunately, good ideas must first be sold to staff and, if you can't get your proposals across the way you envisaged, then they may well go the way of many other good ideas—into oblivion. So, here are some simple rules that will help you sell your ideas more effectively in the future…
Read MoreHaving an executor of your will is like having a manager of your affairs (your estate) after your death.
Read MoreIf you want to change your professional or personal life for the better, you must start with resolve and determination, and the following resolutions are provided to help you improve the way you function as a leader. Refer to them at the start of each month, photocopy and decide which you will focus on. How determined are you to improve?
Read MoreIf you have a family trust set up a number of years ago, it’s good practice to review it to ensure it is still ‘fit for purpose’. Leading on from that is the question that is often asked of us, “Should I bring my trust to an end?”
Read MoreImproving the performance of staff is hard enough; maintaining and building on that improvement present even greater challenges for managers.
Read MorePlateauing is a normal phase in many careers. Usually coinciding with mid-career, employees (and managers) can experience a leveling out of their progress as a result of downsizing, restructuring, or plain old boredom. Previously high-achievers seem to lose their zest, sparkle, and enthusiasm. They become disenchanted, frustrated and, over time, their morale and productivity decline. What can you do to revitalise the career of a stuck-in-a-rut employee?
Read MoreChange in the modern world is all around us. Be it transition to a new organisational framework, strategy or structure, implementing new tools or processes, increased competition or simply shifting business goals. Even where an organisation might be resisting change, things still change around it.
Read MoreIn today’s competitive environment, businesses can survive and thrive when managers or owners implement measures that encourage their employees to share new ideas and innovations to improve the workplace. As a temp administrative assistant, I have observed many innovations that work - and don't work- on the job.
Read MoreAs a business owner you will understand the importance of clear goals, but will have also learnt that you need the help of your team to be successful. Staff are an essential resource in helping you achieve business success, and there are a few golden rules to convincing your team of the authenticity, importance and relevance of your strategic goals.
Read MoreHigh levels of staff commitment to individual projects or to the organisation as a whole are considered to be indicators of an organisation succeeding in its purpose. Commitment, however, cannot be assumed. Rather, it requires continuing, credible and confident actions that result in employee trust and support. Although there is no one way of gaining commitment, there are, however, some key considerations.
Read MoreOur working age population is shrinking at the same time as our retirement population is expanding. Talent shortages are on the rise. So employers and workers need to think differently about the nature of work and keeping it sustainable for longer.
Read MoreAs a manager, you are in a position to influence others. Take change, for example. The way you personally relate to change and cope with it will have a lasting impact on your employees. But before you can help others, you must be able to help yourself. When they see how effectively you cope with change, your staff, too, will see change for what it really is—an opportunity to lead a much fuller and productive life. Here’s what you must do to survive in an age of ongoing change…
Read MoreIt has been said that service management is a total organisational approach that makes quality of service, as perceived by the customer, the number one driving force for the operation of any business. But so often managers pay only lip-service to customer service— they're too tied down with the day-to-day concerns of production, union negotiations, meetings, paperwork, budget, and personnel matters. What can you do to improve your organisation's service? Why not start with these basic ideas…
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